![]() Other measures include installing plexiglass barriers, mandating facemasks, checking the temperature of people who enter and a rigorous disinfecting routine. But if you need a driver’s license, you’ve got to come to my office.”īelden pointed to remote driver’s license tests as one way the office has been able to continue offering services through the pandemic. “People have to come to the tax collector’s office,” Belden said. With Belden leaving the Tax Collector’s Office, Griffin said many who have worked with him for years may be leaving, too, creating a gap she would fill with a nationwide talent search. ![]() To make services more accessible, Griffin also would create mobile units for places such as senior living centers where people might not have vehicles but need to have state identification cards renewed. Pasco County has set up similar “ticketless queues” as an option for customers at all tax collector’s offices. She questioned why customers aren’t able to check-in at tax collector’s offices then wait in their car for a text message inviting them to enter. Griffin wants to use technology to make the office more accessible. The office did move personnel around, Hoffman said, reassigning those who were working at two locations it has closed temporarily. ![]() there doesn’t seem to be any sort of urgency on their part to relieve the stress on this community,” Griffin said, “and, by the way, on the people that work there.” “I don’t see from the current tax collector or his senior staff. Griffin said the Tax Collector’s Office should have responded to the pandemic restrictions by expanding hours and moving personnel among its eight locations. “I would want to have some serious talks with all of the agencies involved so that we can streamline this process so that the customer or whoever is renewing doesn’t have to go through so much red tape,” Millan said.Ĭloser relations take time, Millan said, but one change she could make immediately as tax collector is creating an intake office where customers could drop off documents and contact information rather than waiting around for them to be processed. She also said service could be coordinated better with the agencies the office deals with, such as the state Department of Motors Vehicles and the court clerk. Still, Millan said she would have worked to provide greater accessibility to customers through online services and more community outreach. It may be available at all locations by August, said Dale Hoffman, director of branch operations. One new service in development since April: an appointment text-reminder signup at the office’s website that tells people when they can get in line. ![]() Millan defends the office, saying it has maintained a “gold-standard level of service” while abiding by government mandates like social distancing and mask-wearing. ![]()
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